FAQs

How long until my order is posted?

All orders are processed and posted within 24 hours of receiving payment, unless we need to contact you with regards to some of the details supplied.

How is it posted?

We use Royal Mail 2nd class postage and all items are posted in a hard backed envelope to ensure that the products reach you in pristine quality.

Can I return my order?

If your order is faulty on arrival just get in touch and explain what the problem is. We normally ask for some pictures and replace the order. When you receive your order and if there are any damages, we would kindly ask for you to send us a photo showing the issues. Once a decision has been made, we will create a new item and have it posted out to you.

What is an Operator ID?

An Operator ID is supplied by the CAA and is a legal requirement for all drones to have one displayed before taking flight. If you don’t have an Operator ID, then you can register for one here

Do I need a Flyer ID?

If you own a drone and its under 249g then you don’t require a Flyer ID, although its good practice to have one as they are free. It shows that you have completed the CAA Training and have a Certificate of completion. You can get one here